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1. Who we are
This website is run by Joe Summerhill, trading as WeRecover Sussex, a sole trader based in Eastbourne, East Sussex. Joe is the “controller” of the personal information described in this policy, which means he decides how it is used and is responsible for looking after it.
Contact for anything about your data: info@werecoversussex.co.uk or 07852 656221.
2. What we collect
We only collect what we need to answer your enquiry and do the job.
- Quote form: your name and phone number (required), and, if you choose to give them, your email address, the service you need, pickup and drop-off locations, vehicle registration, make and model, and any notes you add. We also record that you ticked the consent box.
- Calls, texts and WhatsApp: your phone number, your name if you give it, your location if you share it, and what you tell us about the vehicle and the job.
- Email: your email address and whatever you include in your message.
- Jobs and invoices: for work we carry out, the details needed to quote, carry out and invoice the job, including vehicle details, addresses for collection and delivery, and payment records.
We don’t ask for special category data (such as health information). Please don’t include it in the form.
3. Why we use it, and our lawful basis
- To reply to your enquiry and give you a quote: taking steps at your request before entering into a contract (UK GDPR Article 6(1)(b)).
- To carry out a recovery or transport job and invoice for it: performing our contract with you (Article 6(1)(b)).
- To keep business and tax records: complying with our legal obligations, for example to HM Revenue & Customs (Article 6(1)(c)).
- To deal with questions, complaints or claims about a job: our legitimate interests in running the business and protecting it (Article 6(1)(f)).
We don’t use your details for marketing, we don’t sell them, and we don’t make automated decisions about you.
4. Who processes it for us
We use a small number of service providers to run the business. They only handle your data to provide their service to us:
- FormSubmit (formsubmit.co) delivers quote-form submissions to our email inbox. Your form details pass through their service on the way to us. FormSubmit may process data outside the UK; see their own privacy policy for details.
- Google Workspace (Google) provides our business email at info@werecoversussex.co.uk, where form submissions and emails are stored.
- WhatsApp (WhatsApp Ireland / Meta) if you choose to message us on WhatsApp. Messages are end-to-end encrypted, and WhatsApp’s own terms and privacy policy apply to your use of it.
- Our website host: Cloudflare, Inc. (Cloudflare Pages). Cloudflare processes standard technical data such as IP addresses to deliver and secure the site, and may do so outside the UK.
- Google Fonts: this site loads its fonts from Google’s servers, so your browser sends your IP address to Google when the page loads.
Where a provider transfers data outside the UK, we rely on the safeguards they put in place, such as UK adequacy regulations or standard contractual clauses. We may also share information where the law requires it, for example with the police or insurers in connection with an incident.
5. How long we keep it
- Enquiries that don’t go ahead: deleted within 12 months of our last contact.
- Jobs, quotes and invoices: kept for as long as HMRC requires business records to be kept (for a sole trader, at least 5 years after the 31 January Self Assessment deadline for the tax year concerned), then deleted.
- WhatsApp and phone records are kept only as long as they’re useful for the enquiry or job, and no longer than the periods above.
6. Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct anything that’s wrong or incomplete;
- ask us to delete your information (unless we have to keep it, for example for tax records);
- ask us to restrict how we use it, or object to us using it on the basis of legitimate interests;
- ask for information you gave us to be transferred to you or someone else (data portability).
To use any of these rights, email info@werecoversussex.co.uk or call 07852 656221. There’s no charge, and we’ll reply within one month.
7. Complaints
If you’re unhappy with how we’ve handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection: ico.org.uk/make-a-complaint or 0303 123 1113.
8. Cookies and tracking
This website does not use tracking or advertising cookies and does not run analytics. If we add analytics in future, we’ll update this policy and, where the law requires it, ask for your consent first.
9. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.